• What happens to the things I choose to declutter at a session?

Decluttering Diva will take away any items allocated for charity or recycling on completion of each session (whatever will fit in the vehicle!)

• What if I have more than a car load?

If any additional removal of unwanted (charity or rubbish) items is needed, the use of DD’s trailer or another collection service can be organised at an additional cost.

• What if I feel its too good for charity, what options do I have?

We can offer our experienced advice regarding selling of unwanted items through sources like eBay, auctions, Facebook Marketplace etc.

• I have pets is that ok? 

The Decluttering Diva team love most pets but give us a heads up anyway as a courtesy.

• Should I buy containers before you come?

If you have something in mind that you would like to use that’s ok but we prefer to utilise what you already have or can make recommendations based on our expertise and your taste.

• How do I pay?

We accept prepaid bank deposit to secure your first booking. Subsequent sessions are invoiced and can also be paid by direct deposit.

• Why do you usually work in teams of two? 

You know the saying “two heads are better than one”, well that applies here too. In our years of experience we have seen how having one team member focused on the client and the other prepping or executing the plan get more than double the work done. We also know that time is precious – so lets not waste it.

• What qualifications do the team have?

All staff have completed (or are working on if they’re newer) NDIS Workers Certificate, COVID Safety Certificate & Hoarding Home Solutions for Professionals training as a minimum. We are always learning and take our education seriously.

• How soon can you come?

We can usually see you with 1-3 weeks of your initial enquiry. We don’t book months in advance because we understand our clients lives are complicated and don’t often run to a schedule. 

• Where do you service?

Decluttering Diva services all of Greater Sydney including the Central Coast. On occasion we even Wollongong, Newcastle and regional NSW. If you’re not sure, give us buzz and we will do our best to help you out. If we can’t help we can often recommend organisers that service your area.

• What does Chronic Disorganisation mean?

The term Chronic Disorganisation (CD) was first coined by renowned PO Judith Kolberg in 1992. CD is characterised by disorganisation that has persisted for a long period of time, has a negative impact on daily quality of life, has not responded to repeated self-help efforts, and is expected to continue into the future. (Ref: The ICD Guide to Challenging Disorganization for Professional Organizers, K, Varness, 2012)

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