Terms & Conditions

Decluttering Diva’s Professional Organising services include but are not limited to personalised onsite needs assessment, physical sorting/ decluttering of items with client, expert advice and application of organising solutions for the client’s space.

Decluttering Diva’s fees include complimentary garbage bags, basic labelling and disposal of items reserved for charity. Decluttering Diva can purchase any additional items required, with prior permission by the client, at the client’s expense (e.g. containers, hangers etc.)

Decluttering Diva can also provide some emotional support, follow up contact and expertise on selling or disposal of excess items.

Decluttering Diva’s Virtual Consultations include but are not limited to goal setting input, decluttering strategies, and expert advice of available organising solutions.

All members of the Decluttering Diva team (including subcontractors) have had a NSW Police Check, hold a WWC certificate and are covered by Insurance.

  1. FEES AND CHARGES

In – home

Fees for Professional Services are calculated based on time spent by Service Provider providing the above fore mentioned services multiplied by the relevant hourly rate.

The hourly rate is applied to work done at Client’s site. Additional time spent disposing of ONE (1) carload of charity donations is included in the onsite rate.  The current standard rate for Decluttering Diva’s professional services is $95 per hour per session (plus GST). It is recommended if extended work is planned to purchase your hours in a package format.

Current packages are 12 hours @ $1100 plus GST or 30 hours @ $2500 plus GST

Any additional time spent by Service Provider, either to dispose of additional unwanted items, assistance with selling of items, research/ purchase/delivery of organising solutions, or other, will be negotiated with Client as required.

Virtual

The hourly rate is applied to face-to-face Skype/ Zoom time, and is billed in 30-minute increments. The current standard rate for Decluttering Diva’s virtual sessions is $75 per hour (plus GST).

  • BILLING ARRANGEMENTS

To confirm initial booking prepayment for your session is required

3 hour in-home session is $300 (incl GST)

or

1 hour virtual session $75 (incl GST)

Direct deposit payments should be made to:

BSB: 032 285

Account No: 793599

Name: Diva Duke Pty Ltd

Subsequent billing will occur at the end of each session and emailed to the Client within 7 days. If additional sessions are booked, combined invoices can be arranged.

Payment of subsequent invoice are due within 7 days of invoice date via direct deposit to Service Provider’s bank account.

4. CANCELLATION POLICY

The Service Provider requests a minimum FOURTY EIGHT (48) hours notice on cancellation of session unless an emergency. If appropriate notice is not given, a $200 cancellation fee will be charged.

We are flexible with this during the Covid Pandemic.

5. PACKAGES

12 or 30 hour packages must be used within 12 months of puchase date.

6. PHOTOGRAPHY

The Decluttering Diva Team will take photos mostly for documentation purposes i.e to show progress, NDIS reviews and the like.

We may decide to use some for social media purposes and will be careful to maintain your privacy by being careful to not reveal your identity or location. If you do not wish to have your photos used for social media reasons, please notify via email.

The Client may approve of the agreement with “OK” reply via return email or sign in-person at first session.